Director of Gift Processing

The Wisconsin Foundation and Alumni Association (WFAA)*, the private fundraising and alumni relations organization for UW-Madison, is recruiting for a Director of Gift Processing to join our Finance Team.   The Director of Gift Processing provides leadership for Gift Processing unit and is responsible for the accurate recording and distribution of gifts. This role serves as the primary contact for gift management, related donor receipts and confirmation communications.

Essential Functions

  • Serve as primary subject matter expert for gift processing for internal WFAA staff and UW Campus Partners, understanding hands-on operations, including potential ownership of complex channels or transactions.
  • Manage a team responsible for recording and maintaining critical business records and financial transaction data, as well as providing excellent customer service.
  • Manage all gift revenue donor communications including both tax receipts, acknowledgement/confirmation letters.
  • Direct Donor Program including the matching gifts and recurring gift populations
  • Maintain quality assurance by implementing a system approach in identifying transactions per staff to be reviewed.
  • Drive transformational initiatives requiring change management with empathy and compassion advancing a positive team environment and culture.
  • Provide strategy and leadership oversight to ensure team is operating efficiently and meeting defined SLAs.
  • Develop and implement technology enhancements for efficient revenue processing.
  • Collaborate with business stakeholders to establish effective partnerships
  • Implement and administer gift policies and procedures managed consistently, effectively and in compliance with WFAA business rules.
  • Consult with both internal WFAA staff and UW Campus Partners on new fundraising initiatives or other special projects
  • Maintain current process guides to aide in the efficient and accurate processing of all gift related revenue and related functions.
  • Provide training on gift administration and policy to development and campus staff.
  • Develop and maintain departmental budget.

Systems Improvements

  • Identify process improvements to make Gift Processing operations more efficient.
  • Serve as key member of the data integration team in building new integrations for both gift and constituent files.
  • Participate in a cross-functional working group of data management professionals across Constituent Data, Gift Processing, Registration, Membership and Fund Management to establish best practices, process improvements, and knowledge sharing of systems tools for efficiency.

Human Resources Management

  • Recruit, interview and select highly talented and qualified staff for open positions.
  • Orient, train, mentor, coach and develop staff members, encouraging an appropriate level of independence and supporting professional growth.
  • Identify the current and long-term development/training needs of individuals and groups, and provide or facilitate access to appropriate development experiences.
  • Establish and monitor performance measures and take steps needed to ensure staff meet or exceed the established goals.

Qualifications

Required Qualifications:

  • Bachelor’s degree in business, accounting or related combination of degree and experience
  • 3 + years management experience in non-profit operations or a senior gift processing role, preferred
  • Non-profit fundraising experience and knowledge of non-profit fiscal policies, procedures, rules and regulations

 Other Qualifications:

  • High language, high mathematical and high analytical skills. High degree of decision making and problem solving skills
  • Advanced MS Office experience required, specifically advanced knowledge of Excel. Understanding of relational database design or database management. Experience with using customer/constituent relationship management software (CRM), preferably Blackbaud CRM

 

WFAA is committed to provide our employees with an environment that is inspiring, creative and respectful. We offer competitive pay and an excellent benefits program, which includes a 10% 401k contribution after 1 year of service!

 

Just as the university community benefits from differing viewpoints, perspectives, and experiences, inclusion and diversity are imperative for the success of our mission. WFAA values people and the differences that they bring to the organization, and creates an environment in which all staff members and constituents feel respected and have opportunities to thrive. 

 

The Wisconsin Foundation and Alumni Association is an Equal Opportunity Employer *The Wisconsin Foundation and Alumni Association is the “doing business as” name of the merged organization comprising the University of Wisconsin Foundation (advanceuw.org) and the Wisconsin Alumni Association (uwalumni.com). Its legal corporate name is registered as the University of Wisconsin Foundation. 

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