IT Help Desk Intern

The Wisconsin Foundation and Alumni Association (WFAA)* is seeking a IT Help Desk Intern.  As a Help Desk Intern at WFAA, you will gain hands-on IT support experience and will provide you an opportunity to gain exposure to a wide range of technologies.  Hours:  Monday – Friday, 10-20 hours / week between the hours of 8:00AM – 5:30PM.

 

Who is WFAA?
The Wisconsin Foundation and Alumni Association is a private, nonprofit corporation that encourages individuals and organizations to make gifts to the university and to connect with the UW. In 2014, the UW Foundation merged with the Wisconsin Alumni Association® to better serve a growing population of UW alumni and donors. We believe that private support grows out of good relationships between campus leaders, faculty and program staff who need support, and the alumni and friends who want to invest in UW–Madison. We provide important engagement opportunities to link UW–Madison alumni to each other and to their alma mater, building a strong community of Badgers.

Diversity and Inclusion:

Just as the university community benefits from differing viewpoints, perspectives, and experiences, inclusion and diversity are imperative for the success of our mission. WFAA values people and the differences that they bring to the organization, and creates an environment in which all staff members and constituents feel respected and have opportunities to thrive.  

 

 

 

Essential Functions

  • Oversee tickets received in the Help Desk ticketing system and assist to resolve and/or triage tickets to appropriate support groups.
  • Provide Level 1/Level 2 help desk support to end-users for all endpoint technologies across the organization.
  • Provide Level1/Level 2 help desk support to end-users for software installations and troubleshooting.
  • Perform maintenance on multi-functional devices and/or call service provider to address hardware issues.
  • Update asset management system with inventory updates.
  • Assist with technology moves associated with office reorganizations and/or individual staff moves.
  • Assist with laptop imaging and configuration to support new hire and/or laptop swap requests.
  • Participates in small to mid-sized project; helping deliver technologies solutions to the business.
  • Assist with patch management, testing patches and helping with company-wide deployments using deployment tools.

Qualifications

Required Qualifications:

  • Currently enrolled in post secondary degree program in Computer Science or Information Technology related field.
  • 1 + year experience using, working with, and/or supporting computers and peripherals.

Other Qualifications:

  • Intel-based computers running Windows OS (through Windows 10)
  • Audio/visual technologies
  • Printers and/or multi-functional devices
  • Microsoft Office suite of products
  • Apple iPhones & iPads, a plus
  • Computer peripherals, VoIP physical/soft phones, video conferencing, a plus
  • Help Desk ticketing systems, a plus
  • MacIntosh computers running Mac OS, a plus
  • Excellent customer service skills
  • Strong oral and written communication skills to communicate technical information to non-technical personnel in a creative and engaging manner.
  • Strong initiative; takes accountability for work assignments and is able to work both independently using individual judgement and minimal supervision.
  • Strong organizational and prioritization skills; can adjust to rapidly changing priorities.
  • Works effectively in a collaborative team environment.

 

 

The Wisconsin Foundation and Alumni Association is an Equal Opportunity Employer *The Wisconsin Foundation and Alumni Association is the “doing business as” name of the merged organization comprising the University of Wisconsin Foundation (supportuw.org) and the Wisconsin Alumni Association (uwalumni.com). Its legal corporate name is registered as the University of Wisconsin Foundation.

 

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