IT Infrastructure Intern

The Wisconsin Foundation and Alumni Association (WFAA)* is seeking a IT Infrastructure Intern to work 20+ hours / week.  As a  IT Infrastrucutre Intern at WFAA, you will be responsible for the magic that occurs at the Infrastructure layer of IT.  The foundation of technology that this role supports is critical to the Wisconsin Foundation and Alumni Association!  As part of the infrastructure team, you will assist in supporting and managing the infrastructure foundation. You will be exposed to technologies that fall within the scope of data/voice networking, server, storage, security, core applications, and Amazon Web Services.   

 

Who is WFAA?
The Wisconsin Foundation and Alumni Association is a private, nonprofit corporation that encourages individuals and organizations to make gifts to the university and to connect with the UW. In 2014, the UW Foundation merged with the Wisconsin Alumni Association® to better serve a growing population of UW alumni and donors. We believe that private support grows out of good relationships between campus leaders, faculty and program staff who need support, and the alumni and friends who want to invest in UW–Madison. We provide important engagement opportunities to link UW–Madison alumni to each other and to their alma mater, building a strong community of Badgers.

Diversity and Inclusion:

Just as the university community benefits from differing viewpoints, perspectives, and experiences, inclusion and diversity are imperative for the success of our mission. WFAA values people and the differences that they bring to the organization, and creates an environment in which all staff members and constituents feel respected and have opportunities to thrive.  

 

Essential Functions

  • Oversee infrastructure-related tickets received in the Help Desk ticketing system and resolve and/or triage tickets.
  • Keeps a pulse on the health of the infrastructure environments by performing daily operational tasks for networking, server, and security.
  • Assists with technology upgrades on networking and server environments.
  • Assists with user provisioning through Active Directory and Exchange.
  • Creates and maintains documentation including run books, instructional guides, and infrastructure diagrams.
  • Maintain inventory of infrastructure assets using asset management tool.
  • Participates in small to mid-sized project; helping deliver technologies solutions to the business.
  • Assists with the management and deployment of security patches based on vulnerability alerts.
  • Research and deploy security patches for vulnerabilities based on recommendation from incident response team.

Qualifications

Required Qualifications:

  • Currently enrolled in post secondary degree program in Computer Science or Information Technology related field.
  • 1 + year experience using, working with, and/or supporting computers including setting up and configuration of various server and networking components.

Other Qualifications:

  • Basic knowledge of Windows Server OS and administration
  • Basic knowledge of Linux OS and administration
  • Basic knowledge of server virtualization using VMware
  • Basic knowledge of Cisco networking (routers, switches, firewalls)
  • Familiarity of Active Directory
  • Windows scripting, a plus.
  • Excellent customer service skills
  • Strong oral and written communication skills to communicate technical information to non-technical personnel in a creative and engaging manner.
  • Strong initiative: takes accountability for work assignments and is able to work both independently using individual judgement and minimal supervision.
  • Strong organizational and prioritization skills; can adjust to rapidly changing priorities.
  • Works effectively in a collaborative team environment.
  • Ability to learn new tools and technologies and take on new responsibilities as assigned.
  • Attention to detail.

 

The Wisconsin Foundation and Alumni Association is an Equal Opportunity Employer *The Wisconsin Foundation and Alumni Association is the “doing business as” name of the merged organization comprising the University of Wisconsin Foundation (supportuw.org) and the Wisconsin Alumni Association (uwalumni.com). Its legal corporate name is registered as the University of Wisconsin Foundation.

 

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